TERMS

Terms of Use for Caltra AI

Effective Date: 4 July 2026

Contact: suppcaltraai@gmail.com

These Terms of Use govern your access to and use of Caltra AI, including the mobile app, website, community features, AI tools, scanning tools, subscriptions, and related services. By downloading, accessing, or using Caltra AI, you agree to these Terms. If you do not agree, do not use Caltra AI.

1. About Caltra AI

Caltra AI is a nutrition, fitness, hydration, supplement, barcode scanning, progress tracking, and AI-powered guidance app. The app may help you log meals, estimate calories and macros, track water and supplements, scan product labels, use AI tools, and interact with community features.

Caltra AI is not a medical device and does not provide medical advice, diagnosis, treatment, or emergency services. Information in the app is for general informational and wellness purposes only.

2. Eligibility and Accounts

You must be at least 13 years old to use Caltra AI. If you are under the age of majority in your location, you may use Caltra AI only with permission from a parent or legal guardian.

You are responsible for keeping your account information accurate and for all activity that occurs under your account. If you sign in with Apple, Apple may provide us with an identifier and, depending on your choice, an email address or private relay email.

3. Health, Nutrition, Supplement, and Fitness Disclaimer

Caltra AI may provide calorie estimates, macro estimates, nutrition suggestions, supplement information, hydration insights, progress summaries, and AI-generated guidance. These outputs may be incomplete, inaccurate, or unsuitable for your individual circumstances.

Do not rely on Caltra AI as a substitute for professional medical, nutrition, fitness, mental health, allergy, or supplement safety advice. Always consult a qualified healthcare professional before making significant changes to your diet, supplement routine, exercise plan, or health-related behaviour, especially if you have a medical condition, allergies, are pregnant, are taking medication, or are managing an eating disorder or other health concern.

If you believe you may have a medical emergency, contact emergency services immediately.

4. AI and Scan Accuracy

AI food scans, barcode data, ingredient scans, supplement scans, water scans, and nutrition database results may contain errors. Product labels, recipes, serving sizes, regional formulations, and nutrition data can change. You are responsible for checking important information, including allergens, ingredients, supplement warnings, serving sizes, and nutrition values before relying on app results.

5. Subscriptions and In-App Purchases

Caltra AI may offer an auto-renewable subscription called Caltra AI Premium or similar premium access. The subscription unlocks paid features shown in the app, such as premium AI scanning, AI tools, progress analysis, and premium community access.

  • Payment is charged to your Apple Account at confirmation of purchase.
  • The subscription renews automatically unless you cancel at least 24 hours before the end of the current billing period.
  • Your Apple Account may be charged for renewal within 24 hours before the end of the current billing period.
  • You can manage or cancel your subscription in your Apple Account or App Store subscription settings.
  • Prices and subscription periods are shown in the app before purchase and may vary by country, currency, taxes, and App Store settings.
  • Caltra AI cannot directly cancel, refund, or manage App Store purchases for you. Refund requests are handled by Apple according to Apple's policies.

Free features may remain available without a subscription. Premium features may change over time as the app develops.

6. Apple Standard EULA

Your license to use the iOS app is also governed by Apple's Standard End User License Agreement unless Caltra AI provides a valid custom EULA in App Store Connect. You can read Apple's Standard EULA at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.

7. Community Rules and User-Generated Content

Caltra AI may allow users to post community content, profile information, images, comments, replies, reactions, friend requests, and other user-generated content. You are responsible for content you submit.

Caltra AI has no tolerance for objectionable content or abusive users. You must not post, upload, share, or encourage content that is:

  • Harassing, bullying, threatening, abusive, hateful, discriminatory, or targeted at protected groups
  • Sexually explicit, exploitative, graphic, violent, or otherwise objectionable
  • Promoting self-harm, eating disorder behaviour, unsafe supplement use, dangerous dieting, or harmful conduct
  • False, misleading, fraudulent, spam, scam, or impersonation content
  • Illegal, infringing, or violating another person's privacy, image, intellectual property, or other rights
  • Sharing private personal, health, contact, financial, or identity information without permission

Users can report objectionable content from the post menu and can block users. Caltra AI may filter, hide, remove, review, or restrict content and may suspend or terminate accounts that violate these Terms or create risk for other users.

8. Your Content

You keep ownership of content you create and submit to Caltra AI. By submitting content, you grant Caltra AI a non-exclusive, worldwide, royalty-free license to host, store, display, process, moderate, and use that content only as needed to operate, improve, protect, and provide the app and related services.

You represent that you have the rights needed to submit your content and that your content does not violate these Terms or anyone else's rights.

9. Privacy

Your use of Caltra AI is also governed by our Privacy Policy, available at privacy.html. The Privacy Policy explains how we collect, use, store, and share information, including account data, scan data, health-related data, community data, and subscription information.

10. Third-Party Services

Caltra AI may use or link to third-party services, including Apple services, CloudKit, App Store payments, AI model providers, barcode and nutrition databases, food data services, hosting providers, and analytics or diagnostic tools. Third-party services may be governed by their own terms and privacy policies. Caltra AI is not responsible for third-party content, data, availability, or services.

11. Acceptable Use

You agree not to misuse Caltra AI. You must not attempt to reverse engineer, disrupt, scrape, overload, bypass access controls, abuse subscriptions, exploit bugs, upload malicious content, access another user's account, or use the app for unlawful or harmful purposes.

12. Account Deletion and Termination

You may request account or data deletion through the app or by contacting support. Some information may remain where required for legal, security, fraud-prevention, moderation, backup, or legitimate operational reasons.

We may suspend, restrict, or terminate access to Caltra AI if we believe you violated these Terms, created risk for other users, misused the app, or if continued access could harm Caltra AI, users, or third parties.

13. Intellectual Property

Caltra AI, including its design, branding, software, text, graphics, features, and technology, is owned by Caltra AI or its licensors and is protected by intellectual property laws. These Terms do not give you ownership of Caltra AI or any related intellectual property.

14. Changes to the App or Terms

We may update, modify, suspend, or discontinue features of Caltra AI at any time. We may also update these Terms. If changes are material, we will take reasonable steps to notify users, such as updating this page, showing an in-app notice, or using another appropriate method. Your continued use of Caltra AI after changes become effective means you accept the updated Terms.

15. Disclaimers

Caltra AI is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, accuracy, availability, non-infringement, and uninterrupted or error-free operation.

We do not guarantee that calorie estimates, nutrition data, AI responses, supplement information, community content, barcode data, progress insights, or other app outputs will be accurate, complete, safe, or suitable for your needs.

16. Limitation of Liability

To the fullest extent permitted by law, Caltra AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, health outcomes, profits, revenue, goodwill, or business opportunities, arising from or related to your use of the app.

Nothing in these Terms limits rights that cannot be limited under applicable consumer protection laws.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia, unless mandatory laws in your location require otherwise. If a dispute arises, please contact us first so we can try to resolve it informally.

18. Contact

If you have questions about these Terms, subscriptions, privacy, community moderation, reports, account deletion, or support, contact us at suppcaltraai@gmail.com.